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Workshop: Measures of Success with Mark Graban

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Workshop: Measures of Success with Mark Graban
Events Details

08 May 2019


08:30 am - 04:30 pm


Northern Illinois University (NIU) – Naperville Campus

Do you feel like you’re chasing your tail – reacting to every up and down in your performance data? Do you get frustrated with being asked to come up with explanations for every “below average” data point or any day that doesn’t hit the target? Are people in your organization wasting time chasing metrics instead of working to systematically improve the organization? This workshop will show you and your leaders a better way.

Measures of Success — Better Metrics and Better Management, is a special day-long interactive workshop conducted by Mark Graban, internationally recognized quality improvement expert, founder of the, and author of Lean Hospitals, Healthcare Kaizen, and his latest book, Measures of Success: React Less, Lead Better, Improve More.

At the end of this session, participants will be able to:

  • Understand and differentiate between “common cause” variation (or noise in the system) and “special cause” variation (or a valid signal).
  • Better appreciate the fallacy of targets, slogans, and incentives in a system that is poorly designed.
  • Get hands-on experience creating “control charts” from different data sets that would be typically used in a Lean Healthcare Transformation.
  • Practice interpreting simple “control charts” to more appropriately evaluate performance over time.
  • Discuss strategies for introducing this approach into an organization.

Attendees will receive:

  • A signed copy of his latest book, Measures of Success
  • 7 hours of CPHQ CE credit 
Mark Graban

Mark Graban is an internationally-recognized consultant, published author, professional speaker, and blogger. He builds upon a deep education in engineering and management with practical experience working with executives and frontline employees in multiple industries to synthesize and practice methods including Lean management, continuous improvement, statistical methods, and people-centered leadership approaches.

Mark’s motivation is to humbly help others learn how to improve and sustain performance. In his healthcare work, this means improving the quality of care and patient safety, while also reducing cost and improving the workplace experience.

Mark also consults part-time as a Senior Advisor for healthcare clients with the firm Value Capture. He is also a Senior Advisor to the technology and software company KaiNexus.

Event Location and Accommodations

Event Location

Northern Illinois University (NIU) – Naperville Campus

1120 E Diehl Rd., Naperville, IL 60563

Hotels and Restaurants

For workshop attendees who will need overnight accommodations and restaurant options, please visit the NIU Naperville Conference Center website. The site list several options and notes the distance from the Conference Center.

Purchase tickets below

To arrange discount pricing for groups of five (5) or more, please email


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