08 May 2019
08:30 am - 04:30 pm
Northern Illinois University (NIU) – Naperville Campus
Do you feel like you’re chasing your tail – reacting to every up and down in your performance data? Do you get frustrated with being asked to come up with explanations for every “below average” data point or any day that doesn’t hit the target? Are people in your organization wasting time chasing metrics instead of working to systematically improve the organization? This workshop will show you and your leaders a better way.
Measures of Success — Better Metrics and Better Management, is a special day-long interactive workshop conducted by Mark Graban, internationally recognized quality improvement expert, founder of the Leanblog.org, and author of Lean Hospitals, Healthcare Kaizen, and his latest book, Measures of Success: React Less, Lead Better, Improve More.
At the end of this session, participants will be able to:
Attendees will receive:
Mark Graban is an internationally-recognized consultant, published author, professional speaker, and blogger. He builds upon a deep education in engineering and management with practical experience working with executives and frontline employees in multiple industries to synthesize and practice methods including Lean management, continuous improvement, statistical methods, and people-centered leadership approaches.
Mark’s motivation is to humbly help others learn how to improve and sustain performance. In his healthcare work, this means improving the quality of care and patient safety, while also reducing cost and improving the workplace experience.
Mark also consults part-time as a Senior Advisor for healthcare clients with the firm Value Capture. He is also a Senior Advisor to the technology and software company KaiNexus.
To arrange discount pricing for groups of five (5) or more, please email firstname.lastname@example.org