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Webinar: What CAN you do? Making improvements when you don’t think you can.

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Webinar: What CAN you do? Making improvements when you don’t think you can.
Events Details

30 October 2019


12:00 pm - 01:00 pm



So often in healthcare we feel powerless to make a difference in improving the processes that affect the way we care for patients because those processes are dependent on other people and teams, or the agreement and support of senior leadership.

In this highly interactive webinar, Karyn Ross, will demonstrate ways that participants CAN make improvements themselves and have a significant and meaningful impact on the quality of the work of their organization, as well as their own satisfaction. 1 hour of CPHQ CE will be provided.

Through this interactive webinar format, participants will:

  • Learn about the big impact that their small daily improvement steps can make
  • Practice using the Creative Ideas Template to turn “I can’t’s” into “I can’s”
  • Get started turning their creative improvement ideas into reality!


Karyn Ross is an internationally acclaimed consultant, coach and lean practitioner. She is the author of How to Coach for Creativity and Service Excellence: A Lean Coaching Workbook and coauthor of the Shingo-award winning The Toyota Way to Service Excellence: Lean Transformation in Service Organizations. Karyn comes to the world of business and lean from the world of art. A practicing artist, with an MFA in Sculpture, Karyn helps people rediscover their creativity so that they can generate new ideas based on synthesizing learning from previous experiences. Then she teaches them how to use Toyota Way/lean principles, practices and tools to turn those ideas into the services and products that satisfy clients now and for the future. Karyn calls this Practical Creativity! It’s easy to use, and open to all!

Karyn lives in Naperville, Illinois and is the owner of Karyn Ross Consulting and the Founder, President and CEO of The Love and Kindness Project Foundation, a registered public charity fostering projects that create love and kindness in the world! Karyn speaks, coaches, consults and facilitates workshops that help people create better, more effective and efficient ways to work (and that spread kindness!) all over the world, both in-person and remotely.

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